Our Warranty

Loyal to Our Neighbors

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We stand behind our work. No gimmicks, no fine-print traps, and no warranty upsells. When Lucky Dog cleans a drain or sewer line, we back it, because we’re thorough. 

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What’s Covered, and for How Long

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Every cleaning we perform carries a workmanship warranty on the specific line we serviced:

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Secondary / branch drains : 90 days

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Main sewer line cleaning: 6 months

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Your warranty covers the line we cleaned, not the whole house. It begins on the day of service and applies for the customer at the listed address. 

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Why Every Visit Includes a Free 12-Point Drain Health Assessment

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If the assessment uncovers a deeper issue, such as a crack, offset joint, or a damaged pipe, we’ll show you on camera and explain your options. Those specific conditions sit outside a cleaning warranty (no amount of cleaning fixes a broken pipe), but you’ll know exactly where you stand.

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Here’s the honest reason we can guarantee our work: we look at the whole system first. Our 12-Point Drain Health Assessment is a thorough, camera-backed evaluation of your home’s drain and sewer system and is included free on every service call. It tells us the real condition of your pipes, so we know what we’re standing behind. 

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What the Warranty Doesn’t Cover

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A drain-cleaning warranty guarantees the line we cleaned keeps flowing. A few things sit outside that, because they’re not about the quality of our cleaning:

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If It Backs Up Again

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• - Lines or fixtures we didn’t service
• - Structural pipe problems, such as cracked, broken, or collapsed sewer lines
• - Clogs caused by foreign objects or non-flushables, such as wipes, hygiene products, grease, food waste, toys, etc.
• - Toilet stoppages caused by foreign objects or non-flushable items
• - Fixtures missing a strainer, basket, or crossbar
• - Anything caused by misuse, or by work another company performs on the line after us
• - Aged piping at the end of its life, acts of nature, ground movement, or a backup in the city main
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A full list lives in the warranty terms you’ll receive with your service.

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If a line we cleaned clogs again within the warranty period, call us and we’ll come back and re-clean it at no charge. That’s the promise. We respond within one business day. In many cases, we’ll be there sooner. 

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Quick Questions:

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Do I have to pay extra for the warranty?

No. The warranty and the 12-Point Assessment are both included with your service at no additional cost.

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Does the warranty cover my whole drain system?

No. It covers the specific drain or sewer line we cleaned, listed on your service record.

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I’m a Lucky Dog member. Is my warranty longer?

No. While members receive priority scheduling, free cleanings, and discounted rates, the warranty is standardized for all of our customers. We don’t believe that warranties should be an upsell. 

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Residential single-family homes. Pricing and warranty terms on this page apply to single-family residences. For multi-unit, rental, or commercial properties, please call for a quote and a service agreement built for your property.

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Questions about your warranty? Call or text us at (952) 395-6751