Our Technicians Aren't on Commission. Here Is Why That Changes the Advice You Get.

At Lucky Dog Sewer & Drain, none of our plumbers or technicians are paid on commission, and nobody has a sales quota. That is not a slogan. It changes what happens when a technician looks at your pipe.

This post explains how we evaluate a sewer line or plumbing problem, why we think commission pay creates misaligned incentives, and how to tell whether the advice you are getting is about your home or about a quota.

How we evaluate a pipe

When we look at a pipe, we look at it in context. That means:

• The age of the home and what was typically built in that era
• The age, history, and material of the pipe and what the camera shows inside it
• How much water the home uses, including how many people live there and whether guests are coming
• What is above and around the line, like large trees, asphalt, or landscaping

Then we give you options and a list of the risks that come with each one. You decide what to do.

Yes, many old pipes could use a liner

We will say it plainly: many older pipes could use a liner, and a liner is often a done deal that makes future problems far less likely. But not every homeowner needs one urgently, even if they will need one in the next few years. Some homes need a repair now. Some can wait, with monitoring and a plan. We’ll tell you which one you are.

We have visited several homes where other companies said a liner was needed right away. In those conversations we told the homeowner two things.

1. We will be more prescriptive and more risk averse than you are. We do not want a backup from a collapsed pipe to happen to anyone. So, if we lean toward a repair, that is honest caution, and we will also show you the range of options so you can weigh it.
2. Incentives matter. In our experience, most shops now pay their technicians on commission. Commissioned technicians have sales quotas and might be coached or put on a performance improvement plan if they are not selling enough. That creates a conflict between what a homeowner needs and what a technician needs to hit a number or keep their job.

That does not make any individual technician dishonest. It means the system nudges commission-based technicians toward the highest ticket repairs, and homeowners won’t know otherwise.

The good neighbor car mechanic model

We try to work like the car mechanic you trust. When we finish evaluating your pipe, we’ll try to tell you three things:

1. Here is what you need to do today at a minimum.
2. Here is what you can or should add to that as a preventative measure.
3. Here is what you will need to do in the future, and what to think about, save for, and monitor.

Sewers and plumbing are not as predictable as cars, and no one can promise a timeline for how a pipe will perform. That is exactly why we do it this way, and why we say so.

What that can look like (a hypothetical example)

Picture a 1950s Minneapolis home with a clay sewer line and light root intrusion, and no backups in years. A commission-driven pitch might say, "You need a liner today." Our version sounds more like this:

• Today: clear the roots and get a full camera record so we know exactly what we are dealing with.
• Add if you want peace of mind: a liner now, if your risk tolerance is low, you are hosting a lot of guests soon, or you are planning to sell your home.
• Plan for: a liner in the coming years, a periodic camera check to track the roots, and money set aside so it does not arrive as a surprise.

For more on how to time that decision, read our guide, Do I Need a Sewer Liner?

Why our technicians are hourly

Every one of our technicians is paid hourly. They are paid to spend more time talking with you, diagnosing, and being thorough in your home, rather than hunting for the highest-priced item to fix. Time spent educating and explaining a camera inspection is not time wasted on our team. It is the job.

Questions to ask technicians in your home

• Ask to see the camera footage and have the technician point to what they recommend fixing.
• Ask what happens if you wait a year. A good answer includes real risks and real timelines, or a frank "we cannot know."
• Ask what other options exist besides the one being recommended, and what the risk factors are for each.
• Ask how the technician is paid. It is a fair question.
• Get a second or third opinion on any large, multi-thousand-dollar project.
• Are there any discounts? Some companies will immediately discount if you ask them or delay the repair. Others do not build discounts into their pricing.

Related reading

• How to spot a sewer diagnosis that deserves a second opinion
• What's a fair price for drain and sewer cleaning?
• Lucky Dog flat-rate pricing